Privacy Policy

Infinity Connect LLC
Effective Date: August 2025

Introduction

Infinity Connect LLC (“Infinity Connect,” “Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of our customers, partners, website visitors, and end users. This Privacy Policy explains how we collect, use, maintain, protect, and disclose information in connection with our telecommunications, VoIP, SIP trunking, toll-free, messaging, and related communication services, as well as through our website.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

Personal Information

  • Full name

  • Company name

  • Business address

  • Email address

  • Telephone number

  • Billing and payment information

  • Government-issued identification and business verification documents for KYC compliance

  • Tax identification information when required

Telecommunications Information

  • Call Detail Records (CDRs)

  • Caller ID information

  • Routing and signaling information

  • Service usage records

  • SIP and network logs

  • Customer account activity

Technical Information

  • IP addresses

  • Browser type and version

  • Device identifiers

  • Website usage information

  • Cookies and analytics data

Information From Third Parties

We may receive information from:

  • Credit reporting agencies

  • Identity verification providers

  • Fraud prevention providers

  • Telecommunications carriers and service providers

  • Regulatory databases and compliance screening services

How We Use Information

We use collected information to:

  • Provide telecommunications and VoIP services

  • Provision and manage customer accounts

  • Process payments and billing

  • Verify customer identity and business legitimacy

  • Detect and prevent fraud, spam, unlawful traffic, and network abuse

  • Comply with telecommunications regulations and legal obligations

  • Provide customer support and technical assistance

  • Improve our products, services, and network performance

  • Monitor service quality and reliability

  • Communicate service updates, notices, and account information

Customer Proprietary Network Information (CPNI)

Infinity Connect LLC complies with applicable laws and regulations regarding Customer Proprietary Network Information (CPNI). We maintain safeguards designed to protect customer telecommunications information from unauthorized access, use, or disclosure.

Information Sharing and Disclosure

We do not sell personal information.

We may disclose information to:

  • Telecommunications carriers and network providers necessary to deliver services

  • Payment processors and financial institutions

  • Identity verification and fraud prevention providers

  • Professional advisors, auditors, and legal counsel

  • Government agencies and regulatory authorities when legally required

  • Successors in connection with a merger, acquisition, or sale of business assets

Legal and Regulatory Compliance

We may disclose information when required to:

  • Comply with court orders, subpoenas, or legal process

  • Respond to lawful requests from government authorities

  • Protect our rights, customers, network, and services

  • Investigate fraud, abuse, or violations of our Terms of Service

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.

While no method of transmission or storage is completely secure, we continually review and enhance our security practices.

Data Retention

We retain information for as long as necessary to:

  • Provide services

  • Comply with legal and regulatory requirements

  • Resolve disputes

  • Enforce agreements

  • Maintain business records

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance website functionality.

Users may adjust browser settings to manage cookie preferences.

Children’s Privacy

Our services and website are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

Infinity Connect LLC may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Contact Information

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Infinity Connect LLC
Email: support@infinityconnect.net
Website: https://infinityconnect.net
Business Address: 9701 Montgomery N.E. #1106 Albuquerque, NM 87111 United State